Reference for “QA Framework: Operational Examples & Techniques”

@TechReport{Henderson:02:QFO,
  author      = "Lofton Henderson and Dimitris Dimitriadis and Lynne Rosenthal and Kirill Gavrylyuk",
  title       = "{QA} Framework: Operational Examples \& Techniques",
  month       = dec,
  note        = "http://www.w3.org/TR/2002/NOTE-qaframe-ops-extech-20021202/",
  year        = "2002",
  bibsource   = "http://w2.syronex.com/jmr/w3c-biblio",
  type        = "{W3C} Note",
  institution = "W3C",
}